SHIPPING
US DOMESTIC SHIPPING
WHEN PURCHASING AN ITEM ONLINE, PLEASE WAIT UP TO 3-5 DAYS FOR UPS SHIPPING TO YOUR ADDRESS. CUSTOM ORDERS WILL BE PROCESSED 3-5 DAYS AFTER THE COMPLETION OF YOUR ITEM, AND AFTER THE FINAL PAYMENT IS PROCESSED.
REPAIRS
REPAIRING ITEMS MADE BY THE ARTIST
ACCIDENTS HAPPEN! KATIE AT BESPOKE & BOTANICAL WILL OFFER 1 COMPLIMENTARY REPAIR OF AN ORIGINAL ITEM MADE BY THE ARTIST. SHIPPING FEES TO THE ARTIST WILL BE THE RESPONSIBILITY OF THE SENDER. THE ARTISTS WILL RETURN SHIPPING COMPLIMENTARY UP TO 50$
CONDITIONS DO APPLY: REPAIRS ARE COMPLIMENTARY WHEN AN ITEM RETAINS MORE THAN 1/2 ITS ORIGINAL SHAPE, AND BROKEN PIECES OF THE ORIGINAL ITEM ARE FOUND AND ARE ABLE TO BE RETURNED. REPAIRS CANNOT BE MADE TO A ITEM THAT IS SHATTERED BY MORE THAN 50% AND WILL BE SUBJECT TO A RE-MAKING FEE. PLEASE E-MAIL KATIE AT: KTBGLASS@GMAIL.COM FOR REPAIR INQUIRIES.
REPAIRING ITEMS MADE BY OTHER ARTISTS
REPAIRS TO ART MADE BY OTHER ARTISTS ARE ASSESSED ON A CASE BY CASE BASIS. PLEASE EMAIL KATIE AT: KTBGLASS@GMAIL.COM